HOW TO BOOK
Please discuss your requirements with a member of our team. A quotation will be sent to you by email. If you wish to proceed you can digitally accept the quotation online or alternatively you can sign and return a paper copy. An order confirmation will be sent to you by email. Please check all the details carefully and contact us if there are any errors or omissions.
Identification will be required for non credit account customers when hiring. Two forms of identification are required:
- Photo ID such as a Driving licence or Passport
- Proof of name & address such as a utility bill or bank statement that is less than three months old
Please note that the hirer must be present when collecting or receiving equipment on site so that identification can be verified.
For non-account customers, payment is required 10 working days before the commencement of the hire. Payment can be made by card, cash, cheque or bank transfer. Full payment details are shown on your order confirmation document. All payments are in GBP pounds sterling.
Business customers can apply for a credit account. If you are an account customer, we will send an invoice on the return of the hire. Should you wish to set up a customer account please complete a Customer Account Form and return to us.
DELIVERY & COLLECTION
Equipment can be collected from our Ipswich premises. Please contact the office to arrange a suitable time, particularly if you require some instruction on the setting up or use of the equipment.
Please note that our business hours are 8.30am to 5.00pm, Monday to Friday. Delivery and collection is sometimes available outside of these times and subject to additional charges. A delivery, setup and collection service is available. Please contact the office to discuss your needs and obtain a quotation.
Customers are personally liable for the value of repairs or the replacement of hired goods that are damaged, lost or stolen. The replacement value of the goods is shown on your hire quotation and order confirmation. The quotation includes an optional loss/damage waiver (please refer to Conditions of Hire paragraphs 10-10.7). Payment of the loss/damage waiver would allow us to make a claim on our insurance if hired goods are damaged, broken or lost. If you prefer not to use this service you can tick the box on the order approval page and the loss/damage waiver will be removed from your order.
REFUNDS & CANCELLATIONS
We know things sometimes change. If you need to cancel, all we need is for you to let us know as early as you can. If you cancel more than 10 working days before commencement of your hire a full refund will be made to the original payment method used. Commencement of hire is calculated as the first delivery or collection date. Refunds will be processed within 2 working days.
HIRE TERMS & CONDITIONS
Full terms and conditions for the hire of equipment can be viewed here.
For accounts or hire queries please call 01473 705205 or send a message via the contact form
243 Felixstowe Road
AV Unit is a trading name of Green Spark Productions Limited. Registered in England no: 3129265. VAT Registration Number: 665 7824 90. Data Protection registration number. Z9533696.