“THE QUALITY OF SERVICE YOU PROVIDED THROUGHOUT THE DAY AND THE TREMENDOUS EFFORT MADE IN PREPARATION DID NOT GO UNNOTICED.”DIRECTOR OF HR AND COMMUNICATIONS, EDF ENERGY NETWORKS
It is our policy to provide reliable and efficient services to the highest possible standards of cost, quality and safety. The Directors are committed to continual improvement, whilst conforming to the company's long term objectives, client requirements, requisite industry codes of practice and to the maintenance of client satisfaction at the highest economic level.
In order to achieve this, the company operates a Business Management System, which includes measurable objectives that are reviewed on a regular basis. The Business Management System includes a quality management system that has received certification to the standard of BS EN ISO 9001:2008.
The Management System ensures that the company can fulfill contractual obligations by;
- Ensuring that all activities that directly affect the quality of service are carried out under controlled conditions.
- Continuous monitoring and analysis of quality indicators, which provide the feedback to enable improvement against clients needs and expectations.
- Providing up to date instructions and training to all personnel together with the promotion of quality awareness.
- The Directors ensuring that this policy is communicated, understood and implemented at all levels in the company.